FAQ

Confirmation is sent to your email within 24 hours of purchase.

If you do not receive confirmation, write to info@deurhuizen.nl stating:

- Name - Last name - Date when the order was placed.

*Check spam folders before contacting

The product is damaged - After receiving and unpacking the product, you must report this immediately to info@deurhuizen.nl with the following information:

1. Explanation (Model + how many damaged products)

2. Photo with the original box/envelope

3. Photo with the original box/envelope showing the sender's stickers.

4. Photo of the damaged product.

5. Photo with bubble wrap or other safety material protecting the products.

*Minimum number of photos 6

* Defective product will be refunded.

- Shipping Information: https://deurhuizen.nl/delivery-information

- Delivery does not take more than 6 working days on average.

- After purchase, we send an estimated delivery time, but it can sometimes vary by +- 2 working days.

IMPORTANT!!!
- The product can be returned within 14 days of purchase.
- We do not cover return costs.
- We cover up to 80% of the total purchase: Up to 20% is covered by our packaging and postage costs.
- We are not responsible for choosing the wrong item.

Instructions:
1.) The form must be filled in:https://deurhuizen.nl/index.php?route=account/return/add
2.) The product must be returned to the city of Vlaardingen to any collection point (DPD or other).

First and last name* : Deur Huizen

Company name: Deur Huizen B.V.

E-mail*: info@deurhuizen.nl

Mobile number: 0645248639

Zip code *: 3131DR

House number * : 125

IMPORTANT!!!
- The product can be returned within 14 days of purchase.
- We do not cover return costs.
- We cover up to 80% of the total purchase: Up to 20% is covered by our packaging and postage costs.
- We are not responsible for choosing the wrong item.